Return & Refund Policy
1. Return Policy
🔄 Eligibility for Returns:
✅ Returns are accepted only for damaged, defective, or incorrect products.
🚫 Due to the perishable nature of our food products, we do not accept returns for taste preferences or change-of-mind purchases.
📅 Return Request Window: You must raise a return request within 24 hours of receiving your order.
2. How to Request a Return
📩 Step 1: Email us at pavandairy9@gmail.com with the subject “Return Request – Order #[Your Order Number]”.
📸 Step 2: Attach clear images of the product showing the issue (damaged packaging, incorrect item, etc.).
📦 Step 3: Once verified, we will guide you through the next steps, which may include a refund or replacement.
3. Refund Policy
💰 Eligibility for Refunds:
✔️ Refunds will be processed only for damaged, defective, or incorrect items after verification.
❌ Refunds will not be issued for orders where the customer provided an incorrect address or was unavailable at the time of delivery.
📆 Refund Processing Time:
🔄 Once approved, refunds will be processed within 5-7 business days to your original payment method.
📢 You will receive an email confirmation once the refund is successfully initiated.
4. Replacement Policy
🔁 If eligible, we may offer a free replacement instead of a refund. The replacement process will follow the same verification steps as the return process.
5. Non-Returnable & Non-Refundable Items
🚫 Opened or partially consumed products.
🚫 Items returned without prior approval from our support team.
🚫 Delays due to courier services or unforeseen circumstances beyond our control.
6. Contact Us for Returns & Refunds
If you have any questions about this Returns & Refunds Policy, feel free to reach out:
Customer Service: +91 9429557324
Email: pavandairy9@gmail.com
Visit Our Store: 9, Pandit Nehru Marg, Patel Colony, Jamnagar, Gujarat 361008
